Office Hours: Monday – Friday 8:00AM – 5:00PM
Phone: 334-493-4571 Option 3
After hours and Weekends: 334-493-4511
A signed application, picture I.D, rental agreement, and or proof of ownership are required for any new services.
A credit history is requested through Online Utility Exchange on all water and electrical customers prior to connection of any service. The deposit amount is based on the credit score of each customer. Any customer requesting that a credit report not be used will be charged the maximum deposit for each service. All deposits will be applied to the customer’s account upon termination of the service. Any overage will be refunded after a complete settlement of all billings.
Deposits apply to all residential dwellings unless otherwise noted.
Electric Deposits $125.00
Water Deposit $25.00
Mid Deposits *This is Max Deposits on Apartments
Electric Deposit $225.00
Water Deposit $50.00
Electric Deposit $325.00
Electric Deposits $150.00 up to three times highest monthly usage of the accounts history.
Water Deposit $25.00 to three times highest monthly usage of the accounts history
Electric Deposit – amounts based on monthly usage of the account’s history and up to three times that usage
Water Deposit- amounts based on monthly usage of the account’s history and up to three times that usage.
Reconnect Fee $35.00 after hours $70.00 (after 3:30PM)
Transfer Fee $10.00 + Bill
Return Check $30.00
Late Fee – Each bill is due when rendered and shall become delinquent if not paid on or before the 10th day after the date of the billing. A penalty charge of $1.00 per service will assess on the 11th day of the month. On the 16th of the month, a penalty of $10.00 or 10% of the balance, whichever is greatest will assess. Services will be terminated on the 21st for any unpaid balance in excess of $10.00.
Extension Fee $35.00
You may pay your bill by walk-in, drive thru, night deposit, bank draft, mail or pay online. We accept cash, check, Mastercard, Visa, and Discover. We DO NOT accept payments over the phone.
Low-Income Energy Assistance Program (LIHEAP) – This program is administered by the organized Community Action Program (OCAP) with funding directly from the Sate of Alabama. If you obtain assistance from OCAP, please remember to bring a copy of your voucher to our office to ensure proper credit on your account.
Project Share – Administered by the American Red Cross.
Touchstone Energy Home Program – With high priority on energy efficiency, the Utilities Board of Opp seeks to recognize customers who strive to make their homes more energy-efficient. you can browse the Touchstone Energy Home Website at www.touchstoneenergy.coop
Energy Audits – The Utilities Board of Opp, in cooperation with PowerSouth Energy Cooperative, will perform energy audits upon request. We also make new home visits to advise customers about efficient and proper use of electrical appliances and equipment. Please contact our office for more details.
Water Heater Program – Qualified homes may be eligible for a free high-efficiency water heater from the Utilities Board of Opp. Call our office for more details.
Surge Protection – Plan now to protect your valuable computer and home entertainment equipment from the damage lighting and power surges might cause. The Utilities Board of Opp features a Whole Home Surge Suppression program that includes a meter base device and individual plug-in devices that can be used throughout your home.
The Electric Department
The Utilities Board of the City of Opp provides electrical services to over 3,200 customers in the City of Opp. The electrical system grid consists of 80+ miles of power line and three substations. The Utilities Board receives its wholesale power from PowerSouth, a generation and transmission cooperative with headquarters in Andalusia, Alabama.
Member of Alabama Public Power Association, Electric Cities, and Touchstone Energy Cooperative
Before reporting an electric service interruption, check to see if your neighbors have electricity. If so, your home’s electric service panel (fuses or circuit breakers) to see if the electric service interruption is inside the home.
Set your thermostat to 68 in the winter and 78 in the summer
Unplug unused electronics
Wash Laundry in cold water
Hang dry your laundry
Turn off unnecessary lights.
The Sewage and Water Department
The Utilities Board of the City of Opp provides Sewage and Water services to over 4,000 customers in the City of Opp and currently has 5 water storage tanks with total capacity of 1.65 million gallons and 6 water wells with total capacity of 2,816 gallons per minute. An average residential consumption is 5,500 gallons per month.
Member of the Alabama Rural Water Association, the American Water works Association, and the Society of Water Professionals.
Before reporting a water pressure problem; make sure no faucets inside or outside were accidentally left on. Check for leaks in toilets and under the house.
Check all faucets, pipes and toilets for leaks.
Install water-saving shower heads and ultra-low-flush toilets.
Take shorter showers
Turn off the water while brushing your teeth or shaving.